Products - Pulse (Financial Services)

Pulse is an on-line service for businesses to:

• Capture live information on service and customer satisfaction levels
• Design customer, staff and 'mystery shopper' surveys
• Review and analyse, in real time, management information concerning the performance of the business

Pulse provides real time information to improve your business effectiveness. In short:

• Improved customer service
• Increased sales
• Greater efficiency
• Improved compliance with regulation

Pulse is an easy to use, 'browser based' application delivered as an Internet service. Businesses using the service subscribe on a monthly basis and authorised staff are able to connect to the service from any browser. No additional hardware or software is required

Customer Feedback
Businesses get limited opportunities to engage their customers whether they are new customers or existing ones. We all want our customers to feel good about our business, buy more and stay with us. Pulse is about providing you with the information to make this aim more achievable by optimising the engagements you have with your customer.

Pulse does this by providing real time information to enable you to direct your business more effectively, to resolve issues and to highlight and capture best practice

Pulse questionnaires are designed on-line, can be easily edited and feedback is captured on-line and in real time. The feedback is then automatically analysed and graphically presented to those who have access to it.

Pulse essentially provides an electronic scorecard for service and customer satisfaction levels. Access to this information is made available to you over a secure link. We use the very latest technology and security to ensure a reliable solution.

Staff Feedback
Again the issue for many large organisations is the immediacy of management information. Staff issues and morale levels need to be in front of senior decision makers quickly in order for effective corrective actions to be taken.. Often staff issues become big problems because senior officers are not fully aware of the existence of any issue. Pulse provides a tool to establish real dialogue between management and staff.

Performance Monitoring
Pulse can be used to monitor competency performance. The Pulse questionnaire can be designed to mirror a competency framework and report on the performance of individuals, teams or the whole organisation.

Data can be captured from coach or manager monitoring activities and the results collated and graphically presented. Using consistent frameworks for questionnaires enables comparisons and benchmarking and trend analysis. It is a powerful means of identifying training needs. Coupled with data collected from customers or 'mystery shoppers' managers can target much more effectively any training and development requirements.