Products Demo || Agenti

Products
E-Learning Resource

Agenti (e2) - The material included on this CD-ROM based programme is aimed at call centre agents.

Finding Facts - Demo
Importance of Relationship Selling - Demo
The Power of Questions - Demo
Importance of Establishing Needs - Demo

Agenti (e2)
This programme includes modules covering communication and call handling, sales skills, customer services, data protection and other legislation, personal development and CRM

As the programme is e-learning based, it is constantly available for just-in-time learning or refresher training.

The material can be used as part of an existing in-house programme, e.g. new staff induction, as part of a new programme you may be designing or to support a level 2 accredited programme such as the Agenti workbook based distance learning programme.

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Agenti was established in 2003, after two years of extensive research, to design and configure a complete curriculum of skills for the contact centre industry.

	Curriculum design and development is led by our development team. The team are drawn from a range of skills and experiences in the contact centre and customer services industries, academia and professional training.

	Agenti products either provide learning programmes leading to qualifications fully accredited by national and international awarding bodies or highlight performance issues and development needs

	If you would like to know further details about any aspect of Agenti, then please feel free to contact us

	Email: click here

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